At PerryEllis.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:
WITHIN 60 DAYS OF PURCHASE
PerryEllis.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 60 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.
PerryEllis.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You may contact us via email at [email protected] within the 14 day window. The difference will be refunded to your original form of payment.
To exchange an order, please return you original item(s) using our our prepaid return label and place a new order online. You may contact us via email at [email protected] with both your original and new order numbers and we’ll waive the return shipping fee.
RETAIL STORE RETURNS
Items purchased at PerryEllis.com may be returned to one of our Perry Ellis retail stores within 60 days of purchase. All products must be returned in their original packaging.
Note that the package may not include a paper invoice. Confirmation email will serve as a receipt and must be shown in store in order to process a return. Purchases made using Klarna, PayPal, or Amazon Pay cannot be processed in our retail stores and must be shipped back to receive a refund.
To find an Perry Ellis retail store click here
EASY RETURNS BY MAIL
For generating a prepaid return label, please visit https://www.ecran-artistes.com/. Simply print and affix the prepaid return label to the package and take it to the nearest FedEx drop off location.
Please note that when returning an item using our prepaid label, a flat fee of €6.00 will be deducted from the order refund for return postage.
Return labels and tracking
RETURNS PROCESSING AND ORDER REFUND
Refunds for items returned within 60 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.
Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. Please allow up to 3 weeks from the time you mail your return for processing.
Please feel free to contact us if you have any further questions or concerns at [email protected]. Please provide us with your order information and items that need to be returned so we can better assist you.
If for any reason you are not satisfied with your purchase, please visit Web.global-e.com/returns with your order number and email to generate a return label. Refund amounts for returned items will be credited to you by our partner Global-e in the same currency and using the same exchange rate as your original order. Refunds on international orders include duties, taxes and tariffs, but do not include original shipping or return shipping costs. A refund will be applied to your account upon receipt and verification of the merchandise.
Thank you for shopping at PerryEllis.com!